1. Introduction

 

This document aims to regulate the TERMS AND CONDITIONS of the Online Booking and Pre-Booking services on the D´Lodge.com Platform, headquartered at Avenida Dom João II, 101 – Braga – 4715-303 – Portugal.

D-Lodge.com is registered to RNAVT-10436.

 

THE USE OF THESE SERVICES WILL REPRESENT YOUR FULL AND UNCONDITIONAL ACCEPTANCE, AS WELL AS THE VALIDITY OF EACH OF THE GENERAL TERMS AND CONDITIONS.

 

If you are unsatisfied with the website and do not agree with any part of these Terms and Conditions, immediately stop using the Platform.

Your stay on this Platform demonstrates your acceptance of its Terms and Conditions; otherwise, you must stop browsing immediately.

 

D´Lodge.com reserves the right, at any time, to change the Terms and Conditions of use of the Platform, so whenever you access the Platform, consult these Terms and Conditions in advance.

 

These Terms and Conditions establish the terms under which we offer the Services and make the D’Lodge.com Platform available, and the terms under which the User agrees to use the Services provided by us and the Platform managed by us.

 

2 – OUR MISSION

 

Our mission is to offer an easily accessible space where you will find the most incredible accommodation in Portugal, perfect for your traveler profile. From tents to great castles. Here you will discover a world of different types of accommodation. So come with us and find the one that fits your profile exactly.

 

3 – PRIVACY STATEMENT

 

D´Lodge.com complies with the protection of the privacy of its users.

 

4 – TERMS

 

4.1 – D´LODGE.COM – a company incorporated under the Laws of Portugal, with registered office at Avenida Dom João II, 101, 2ºE/F, 4715-303, Braga – Portugal and RNAVT-10436.

4.2 – D´LODGE.COM CONTENT – All content provided within the platform/site, services, and applications.

4.3 – CONTENT – means images, texts, software, information, videos, music, and any other material published on the Platform

 

4.4 – PLATFORM/SITE – means all domains owned by D´Lodge.com. Our Digital Platform is a business model that allows a connection between the company D´Lodge.com, the Accommodation Owner, and the user (consumer) for accommodation reservations.

4.5 – USER – means any person and/or entities that, for any reason, access the Platform/Site – https://www.DLodge.com or use its services.

4.6 – ACCOMMODATION – means the room, the house, the apartment, the cabin, the tent, the boat, and the accommodation provided by the accommodation owner on the platform.

4.7 – SERVICES – means all the arrangements provided for booking accommodation between the User and the accommodation Owner through the D´Lodge.com Booking Platform

4.8 – TRAVELER – The person who requests a reservation for accommodation through the D´Lodge.com Platform.

4.9 – ACCOMMODATION OWNER – This means the person or entity that has agreed with L-Lodge.com to publish an accommodation advertisement on the platform.

4.10 – BOOKING REQUEST – means the request made by the Traveler to book accommodation presented on the D´Lodge.com Platform. This is done by clicking on the “Book Now” button and after filling out the booking form. The Booking Request contains the Arrival Date, the Departure Date, and the Total Value of the accommodation. Both the Booking Request and the layout are processed by email by the Accommodation Owner.

4.11 – BOOKING CONFIRMATION – means the email sent by D´Lodge.com to the Traveler once the Booking Request has been accepted and confirmed by the corresponding owner of the accommodation.

4.12 – CONFIRMED BOOKING – means a booking request that has been accepted by the Accommodation Owner and paid for by the Traveller.

4.13 – BOOKING VALUE – the amount corresponding to the sum of all daily rates + the taxes applied.

4.14 – USEFUL DAY – any day of the week that is not Saturday, Sunday, or a public holiday in Portugal.

4.15 – CONTRACT START DATE – means the first day of the booked period, as stated in the Booking Confirmation

4.16 – TAX OR TAXES – Value Added Tax (VAT) and any other applicable Municipal or State Tax.

4.17 – D´LODGE SEAL ACCOMMODATION – This means the Accommodation that has completed the verification process established by the D´Lodge.com Platform.

4.18 – ON-SITE PAYMENT – means all future payments that the Traveler must make directly to the Accommodation Owner on arrival at the Accommodation.

4.19 – ACCOMMODATION – means the place where guests are admitted upon payment

4.20 – LOCATIONS – means the cities and countries mentioned on our Platform.

4.21 – D´LODGE.COM COMMISSION – means the fee (VAT included) that D´Lodge.com charges the Accommodation Owner when the booking is confirmed. It is calculated as a percentage of the Booking Amount with the respective Taxes (VAT) levied on this percentage. At the end and after deducting the commission, D´Lodge.com transfers the remaining amount to the Accommodation Owner. In cases where the daily payment is made directly at the Accommodation, it will be up to the Owner of the Accommodation to pay the commission agreed to buy D´Lodge.com.

 

5 – WHAT IS THE D´LODGE PLATFORM?

It is an Electronic Platform that allows users to browse and book Accommodation in their chosen location with the help of filters and suggestions. It also enables Lodging Owners to publish their Lodging in accordance with the D´Lodge.com Terms and Conditions.

 

5.1 – USE OF THE PLATFORM AND SERVICES

Travelers use the D´Lodge.com Platform to book Accommodation for their stay. D´LODGE.COM DOES NOT ARE AN OWNER OR MANAGER AND DOES NOT SELL, DO NOT RESELL, DO NOT RENT, DO NOT SUBLEASE, DO NOT MANAGE, OR CONTROL ANY OF THE PROPERTIES HOSTED ON THE PLATFORM.

 

5.2 – D´LODGE’S RESPONSIBILITIES AND RIGHTS

5.2.1 – Make the Platform and Services available and accessible.

5.2.2 – D´Lodge.com owns and operates the website that connects the User and the Accommodation Owners. When making a reservation, the User enters into a contract with the Accommodation Owner. In the event of any liability on the part of D´Lodge.com, such penalty shall exceed, in total, the greater of the following amounts: (a) the cost paid by the User for the booking services in question.

5.2.3 – The characteristics, prices, and conditions of each Accommodation, as well as the information presented on the Platform, result from the information sent by the Accommodation Owners; therefore, D´Lodge.com will not be responsible for any inaccuracies in such information, except and only to the extent that D´Lodge.com has directly caused such inaccuracies.

5.2.4 – D´Lodge.com will make available to the Traveler after the booking is made all information regarding the telephone contact, address, and e-mail of the Accommodation.

5.2.5 – D´Lodge.com grants users the right to use the Platform, searching and choosing and reserving their Accommodation. Currently, a contract is being concluded between the User and the Owner of the Accommodation. D´Lodge.com does not become a party to any contractual relationship between them.

5.2.6 – D´Lodge.com will have the right to refuse registration on the Platform to any User, Accommodation Owner or Traveler, at its discretion and without prior notice.

5.2.7 – D´Lodge.com is not responsible for any incident during the trip and/or during the stay.

5.2.8 – D´Lodge.com reserves the right to file a complaint with the police or a judicial body if it considers the User’s conduct illegal.

 

6 – LIABILITY OF THE ACCOMMODATION OWNER

 

6.1 – D´Lodge.com offers the Owner of the Accommodation the right to use the D´Lodge.com Platform to share their Accommodation with our Users and sell the Accommodation. The Owner will have no difficulty creating his ad, and it will be up to him to define the rate and rules for each ad.

6.1 – The Owner of the Accommodation must maintain the Accommodation in conditions similar to those described in the advertisement. If the conditions of the Accommodation do not correspond to the advertised, D´Lodge.com may withdraw the advertisement of that Accommodation from the Platform without claiming the Owner or any compensation for breach of these Terms and Conditions.

6.2 – By publishing the advertisement on the Platform, the Accommodation Owner agrees that the ad may be included on other sites and social networks belonging to the D’Lodge.com Group and on sites external to the D’Lodge.com Group. The objective is to increase the visualization and maximize the Accommodation promotion.

6.3 – It is the sole responsibility of the Accommodation to have all the legal documentation necessary for its operation, with registration number, licenses, and operating permit. It exempts D´Lodge.com from liability for non-compliance with legal requirements.

 

7 – RESPONSIBILITIES OF THE TRAVELER CONCERNING THE ACCOMMODATION

 

7.1 – The Traveler is responsible for keeping the Accommodation in the same condition he found. D´Lodge.com is not responsible for any damage caused by the Traveler, and such responsibility must be resolved between the Accommodation Owner and the Traveler.

7.2 – The Traveler is responsible for damages verified during the stay and must immediately communicate the fact to the Owner of the Accommodation to resolve the situation in a consensual way.

7.3 – Children under 18 years old staying at the hotel must be accompanied by their parents or another duly authorized adult. The Accommodation may require relevant documentation identifying adults as licensed parents or guardians.

7.4 – The Traveler undertakes to use the services in accordance with the Law, public order, good customs, and the provisions of these Terms and Conditions. The user has a total obligation not to use the services and facilities of the Accommodation for illegal practices in a way that could harm the rights and interests of third parties and that, in any way, could harm D´Lodge.com and the Accommodation.

7.5 – The responsibility of the Traveler also extends to any person they invite to access the Accommodation in which they are staying. Therefore, it is the responsibility of the Traveler to leave the Accommodation in the same state where it has arrived. The Traveler is also responsible for paying all amounts necessary to cover any damage that the Traveler, their guests, or their pets cause to the Accommodation.

7.6 – The Traveler must act with integrity and respect when addressing all employees and owners of the Accommodation.

 

8 – TRAVELER’S RESPONSIBILITIES IN RELATION TO D´LODGE.COM

 

8.1 – The Traveler is responsible for the veracity of all information provided on the D´Lodge.com platform.

8.2 – The Traveler is responsible for his/her acts and omissions.

8.3 – It is also the responsibility of the Traveler to pay for the Accommodation when defined. In case of non-compliance, the reservation will not be made.

 

9 – THE PLATFORM

 

9.1 – ASSESSMENTS

After hosting, the Traveler will have the opportunity to rate their experience. The Review may not contain discriminatory, defamatory or offensive language. It must be done accurately. Reviews are verified by D’Lodge.com for accuracy and veracity.

 

10 – CURRENT LEGISLATION AND JURISDICTION

 

The laws of Portugal govern this contract. This Platform is not authorized in any jurisdiction where its Terms and Conditions have no effect. The user of this Platform accepts the exclusive jurisdiction and venue of the Portuguese courts in all disputes related to the use of this Platform.

 

11 – BOOKING CONDITIONS

 

11.1 – The User may submit an Accommodation Reservation Request through our Platform; To do this, you must select the dates, the number of people and the Accommodation you want to book, then click on the “Book now” button.

11.2 – The Platform will show the Accommodation requested and the Total Value of the Accommodation, with all taxes (VAT) included. The Platform will also mention the Cancellation Policy before making the reservation. After verifying and confirming the total amount of the reservation, the Traveler must accept the Terms and Conditions and click on “Confirm Reservation”.

11.3 – A new page will be created to fill in the Traveler’s personal data, as well as the Credit Card to guarantee the reservation. In this first process, the credit card is just a means of guarantee, nothing will be charged. After that, the user will receive an email informing them that their reservation is in the confirmation process.

 

12 – PAYMENTS

 

12.1 – Payment for the Accommodation will be made in accordance with the policy of the Accommodation chosen. It can be paid directly on the D´Lodge.com Platform or directly at the Accommodation at check-in.

12.2 – Advance Payment – ​​we say that the advance payment is made directly on the D´Lodge.com Platform. Once the reservation is confirmed, the corresponding debit will be made, and an email with the voucher will be immediately sent to the Traveler.

12.3 – Direct Payment at the Accommodation – Some accommodations work with direct payment at check-in; in this way, the credit card will also be requested on the D´Lodge.com Platform to guarantee the reservation. The reservation will only be made and confirmed by filling in the credit card details. Once the reservation is confirmed, an email with the voucher will be immediately sent to the Traveler, but nothing will be debited from the credit card. The credit card used to make the reservation will be requested upon arrival at the Accommodation to verify that the data provided is correct. The credit card holder must be present at this time.

12.4 – For direct payment at the Accommodation, the reservation is guaranteed for the entire first night by credit card. The first night will be charged to your credit card (including VAT and taxes) in the event of a no-show without prior notice.

12.5 – In case of cancellation of the reservation within the period specified by the rules of the Accommodation, you will not incur any charges. If the cancellation is made after the deadline established by the Accommodation, D’Lodge. com will charge a fee in accordance with Hotel policy. It could be one night.

12.6 – Cancellations or any other changes to the conditions within the scope of the reservation must be immediately communicated to D´Lodge.com by email.

 

13 – OTHERS

 

13.1 – Personal travel documents, such as passports, consular visas from the countries of destination, and documentation for minors, among others required, are the sole responsibility of the Traveler. It is up to the Traveler to observe the requirements of the competent authorities of their place of destination.

13.2 – After the start of the trip, there will be no refund of values if the Traveler withdraws.

13.3 – The Accommodations themselves establish check-in and check-out times.

13.4 – These Terms constitute an agreement between the User and D´Lodge.com concerning their access to or use of the D´Lodge.com platform and supersede any previous agreement.

13.5 – D´Lodge.com will not be liable for any failure or delay in performance resulting from causes beyond its control, including acts of God, war, terrorism, fires, floods, epidemics, strikes, and military actions, among others.

13.6 – In all cases, our liability and the liability of any user in any circumstances arising out of or in connection with this website is limited to 100 Euros (one hundred euros) as a total aggregate value for all orders.

13.7 – If you have questions about these Terms and Conditions, please get in touch with us via email.

 

14 – FINAL CONSIDERATIONS:

 

For all legal purposes, the customer declares that he has read, understood, agreed, and accepted all items listed in this contract.