Frequently Asked Questions (FAQ)
You should receive an email informing you whether or not your reservation has been confirmed. Please confirm that your email is not in your spam/junk folder. Please contact our customer service team if you need help finding it.
Of course, contact our support team via email, WhatsApp, or Chat and make the request.
Once the reservation is requested, we will contact our partner company to confirm your reservation. Our maximum deadline is up to 24 hours. Please check your spam/junk folder if this email is there by mistake.
You must negotiate directly with the Accommodation for which you are booked; only they can help you in this regard. Do this at least 24 hours in advance.
Please send us an email or WhatsApp once you arrive at the Accommodation.
Your confirmation email will list everything that is included in your booking.
Log in to D´Lodge.com with your login and password. Your reservation should appear in the “My Reservation” section.
If you weren’t logged in when you requested the reservation, it wouldn’t show up. In this case, your confirmation may be in your email.
Guests must contact the property directly at least 24 hours prior to check-in.
On the D’Lodge platform, this will not be possible. Contact us by email, and we will find the best solution.
Not. Your first order is a pre-booking. We will contact our partner company to confirm your booking as soon as possible. Our maximum deadline is up to 24 hours.
